AccTech Systems COURSE OUTLINE:
COURSE: Credit Control Management

This course aims to equip existing Credit Controllers to be empowered to attain maximum results in the process of Credit Control.

TIMES: 09:00 - 16:00
DURATION: 2 Days
VENUE: AccTech Academy : Centurion
COURSE TYPE: Facilitator lead, hands on sessions
GROUP SIZE: Grouped according to skill level
COURSE DOCUMENTATION:
  • Course Notes
  • User Competency Assessment
  • Certificate of competence
TARGET AUDIENCE: This course is designed for a person who has an accounting background and is responsible for the credit control function in their organisation.
PREREQUISITES: An understanding of the Fundamentals of Accounting.
INCLUSIONS: Light Lunch and refreshments
COST PER DELEGATE:
(Group Max = 10)
Group of 5:    ZAR 3400.00p/p
FOR BOOKINGS:
Contact Marili van Niekerk or Ronlee Amien
training@acctech.biz

HIGH LEVEL COURSE OUTLINE:
    Guidelines to effective Credit Control
  • Credit Control Objectives
  • Age Analysis
  • Know your products/services/Company
  • Credit Policy - Opening of New Accounts
  • Know your customers & their products
  • Collection Strategy - Major and Minor accounts
    Minor accounts - Correspondence Collection
  • Why Correspondence Collection?
  • How the Correspondence Collection process works
  • Benefits of Correspondence Collection
    Major Accounts - Pro-active collection
  • Customer Information Document - Planning & preparation
  • The Phone Call - speak to your Debtor
  • Records for documenting and controlling the collection process
  • COD Accounts
  • Overall Credit Control approach
  • Benefits of Pro-Active collection
    Debtors Queries
  • Cost of a Query
  • Logical approach to resolving queries.
  • Eliminating root causes of queries
  • Query Form
  • Increase good customer service
  • Query Reporting within the organisation
  • Benefits of a Query Resolution System
    Legal Collections
  • How the legal process works
  • Why you should do your own Legal collections
  • How to do Legal Collections
  • Benefits of doing your own Legal Collections
  • % Returns on the various Legal Steps
    Records for documenting and controlling the collection process of Major Customers
  • Control Reporting - Activity Reports
  • Monitoring Reporting - Results reports
    Accounting ramifications of Sales, Journals and Credit Notes
  • General Ledger accounting - for Sales/Debtors - T Accounts
    Debtors Control Account Balancing
  • Relevance and how it work
    Bank Reconciliation
  • Relevance and how it works
    Summary
  • Summary of Effective Credit Control
    Ultimate Credit Control
  • Best Operating Practice (BOP) for Credit Control/Management
For more information please contact Elmien at our Centurion office +27 (12) 640 2600 or contact
Ronlee at our Rivonia office +27 (11) 803 7327.

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