Soft Skills Training

Soft Skills Training

Microsoft Training Courses
We are accredited to train Sage 300, Sage X3, Microsoft End User, MS Project, Enterprise Project Management, Excel on Steroids and MS Dynamics AX End User. We offer free online pre-training assessments in order to test the users’ capabilities in terms of basic, intermediate and advanced knowledge on the software mentioned earlier. Since this assessment is by module it is important to indicate which modules you need specific users to be assessed in.

Business Communication SkillsRead more...

Business Etiquette SkillsRead more...

Business WritingRead more...

Credit Control ManagementRead more...

Customer Relationship ManagementRead more...

Finance for Non-Financial ManagersRead more...

Financial SkillsRead more...

Minute Taking SkillsRead more...

Negotiation Skills Read more...

Presentation Skills Read more...

Project Management Skills Read more...

Report Writing SkillsRead more...

Stress ManagementRead more...

Telephone Skills Read more...

Time Management for Executives Read more...



Live Instructors

Courses are delivered by experienced trainers, whom you can ask questions to directly. Classes also have a maximum of 10 delegates.

Accredited Training Provider

AccTech Systems is an accredited training provider with MICT Seta and Certiport Microsoft Office Specialist (MOS) certification

Relevant & Focussed

Courses focuses on the skills you need, with relevant exercises and plenty of time to review.

Business Communication Skills

5 days from 9:00 till 16:00

Description on this course

This course is aligned to unit standard 12153 – Use the writing process to compose texts required in the business environment. Level 4, 5 credits.

Prerequisites

None

TOPICS COVERED

1. Communication: its nature, scope and purpose

2. What makes for effective communication?

3. Prerequisites for success: preparation and listening

4. Being persuasive: getting agreement from others

5. Presentations: speaking successfully ‘on your feet’

6. Telephone communication: its special nature

7. The nature of the written word

8. The writing process: what to say and how to say it

9. The different forms of written communication

Business Etiquette Skills

1 day from 9:00 till 16:00

Description on this course

Training in the art of social skills in both the business and social environment is, sadly, disappearing. Without training and the necessary exposure over years of formal social interaction, many managers and executives find themselves at a loss when it comes to acceptable behaviour in the business environment and in business-related social settings.

This one-day intervention aims to enhance and polish an employees’ business image – and therefore an organisation’s image. It will allow the employee to develop etiquette skill, sophistication and confidence. It aims to provide an understanding of good business etiquette, which will enable employees to interact with and perform in a professional manner in most business situations (including social settings) when interacting with business people from all levels of an organisation – including CEOs, Ministers and other dignitaries.

Intended Audience

PA’s, Secretaries, Event Managers etc.

Prerequisites

None

TOPICS COVERED

This workshop is not designed to teach basic skills, such as how to answer a telephone or respond to an e-mail. It is pitched at a higher level and will help employees develop an understanding of the following aspects of business etiquette and social skills and the course outcomes are therefore an extended familiarity with the problems and the requirements in a professional environment:

• Meeting and greeting
• Dress
• Wining and dining
• Special events
• Taboos and generalities of business etiquette and social skills
• Communication for special occasions
• Interacting with dignitaries and foreigners

Business Writing

1 day from 9:00 till 16:00

Description on this course

Our fast-paced, high-tech age has not reduced the need for effective business writing skills. In fact, it has substantially increased the need for skill in preparing business documents and is a skill that is vital to those who are serious about a job or career. Unfortunately, while our education system is currently producing reducing levels of literacy, there is an increasing reliance on computers to “write” for people; and faced with more communication flowing at an increasingly rapid rate, the need for clear, readable and understandable communication is increasing – but delivery is reducing.

Intended Audience

Anyone in business or government that needs proficiency in written communication.

Prerequisites

None

TOPICS COVERED

This two-day workshop is practical, engaging and interactive and outcomes are linked to the following:
• It provides attendees with an understanding of the need for better business communication.
• It looks briefly at how one communicates and why, in the context of the business environment.
• It deals with some of the widespread problems associated with communication, business communication and business communication in the English language so that a number of the pitfalls can be overcome.
• The course deals with the basic English language rules and guidelines for preparing business texts
• Practical exercises and activities ensure attendees apply their new-found learning, with the following documents frequently used within the business environment being prepared: e-mail, fax, memorandum, letter, notice.

Attendees will gain a better understanding of the need to improve their written business communication skills and of the fundamental concepts that will help with this improvement over time. They will complete many exercises and have an opportunity to compare their writing, view examples and critically assess the writing of others.

Credit Control Management

2 days from 9:00 till 16:00

Description on this course

This course aims to equip existing Credit Controllers to be empowered to attain maximum results in the process of Credit Control.

Intended Audience

This course is designed for a person who has an accounting background and is responsible for the credit control function in their organisation.

Prerequisites

An understanding of the Fundamentals of Accounting.

TOPICS COVERED

- Guidelines to effective Credit Control
- Minor accounts - Correspondence Collection
- Major Accounts - Pro-active collection
- Debtors Queries
- Legal Collections
- Records for documenting and controlling the collection process of Major Customers
- Accounting ramifications of Sales, Journals and Credit Notes
- Debtors Control Account Balancing
- Bank Reconciliation
- Summary
- Ultimate Credit Control

Customer Relationship Management

2 days from 9:00 till 16:00

Description on this course

Customer relationship management allows you to meet and exceed your customers’ expectations.

Intended Audience

All employees who are involved in dealing competitively with corporate and other clients. Group size 6-10.

Prerequisites

None.

TOPICS COVERED

• Understanding CRM - what it is, and what it isn’t
• Establishing relationships with customers that are professional and productive
• Understanding marketing, intelligence, sales, and relationships
• Maximising customer value
• Finding your champions
• Assessing and defining customer needs on an ongoing basis
• Managing your relationships internally and externally

Finance for Non-Financial Managers

3 days from 9:00 till 16:00

Description on this course

This is a three-day workshop and is based on unit std 117156 – “Interpret basic financial statements” and unit std 13941 – “Apply the budget function in a business unit”.

Intended Audience

• Cashbook clerks
• Bookkeepers
• Accountants
• Financial officers
• Auditors
• Internal auditors
• Sage 300 users with rights
• Anybody that works with banks or reconciliations to do with cash receipts and cash payments

Prerequisites

None.

TOPICS COVERED

- Chapter 1 – Review of the Basics (4 hours; presentation of relevant terminology accompanied by examples and exercises to enhance learning)
- Chapter 2 – Asset Management (2 hours; presentation of relevant terminology accompanied by examples and exercises to enhance learning)
- Chapter 3 - How to Read an Annual Report (2 hours; presentation of relevant terminology accompanied by examples and exercises to enhance learning)
- Chapter 4 - Rationale for Budgeting and Budget Control (2 hours; presentation of relevant terminology accompanied by case study)
- Chapter 5 - Budgeting (4 hours; presentation of relevant terminology accompanied by case study)
- Chapter 6 - How to Prepare Budget Forecasts (2 hours; presentation of relevant terminology accompanied by case study)
- Chapter 7 - Planning (2 hours; presentation of relevant terminology accompanied by case study)
- Chapter 8 - Capital Structure and Financing Decisions (1 hour; presentation of relevant terminology accompanied by examples and exercises)
- Chapter 9 - The Time Value of Money (1 hour; presentation of relevant terminology accompanied by examples and exercises)
- Chapter 10 - Net Present Value (1 hour; presentation of relevant terminology accompanied by examples and exercises)
- Chapter 11 - Alternative Project Decision Rules and Their Failings (1 hour; presentation of relevant terminology accompanied by examples and exercises)
- Chapter 12 - How to Project Cash Flows and Calculate Net Present Value (2 hours; presentation of relevant terminology accompanied by examples and exercises)

Financial Skills

2 days from 9:00 till 16:00

Description on this course

This course is a 2 day intervention and is based on the unit standard entitled “ Interpret Basic Financial Statements “ Unit standard code BUS – FEA – 0 SGB – FS and unit standard number 10 388 or 117 156. It is geared at NQF level 4 and provides the learner with 3 credits should they decide to undergo the assessment procedure after completing the workshop.

The below-mentioned modules are all outcomes based and include practical examples, games and case-studies which indicate an application of the principles taught in the different modules. As a result of this delegates are thus given ample opportunities to practise and apply the principles that they have been taught during the workshop.

Intended Audience

P.A.'s

Prerequisites

An understanding of the Fundamentals of Accounting.

TOPICS COVERED

Module 1: BUSINESS PRINCIPLES
Module 2: BASIC FINANCE / ACCOUNTING CONCEPTS AND PRINCIPLES
Module 3: DEPRECIATION
Module 4: THE ACCOUNTING CYCLE / PROCESS AND BOOKS OF PRIME ENTRY.
Module 5: THE BALANCE SHEET
Module 6: THE INCOME STATEMENT
Module 7: CASH BUDGETS
Module 8: THE WORKING CAPITAL CYCLE

Minute Taking Skills

1 day from 9:00 till 16:00

Description on this course

This one-day seminar provides attendees with an understanding of: what minutes are and how they are constructed, the role and responsibilities of a committee secretary, the preparation required in order to be able to take minutes effectively and different approaches to taking minutes. We look at the note taking process, drafting the minutes and the finalisation of these. We also look at business English, provide guidance on layout and have a look at some examples of minutes and the supporting documentation.

Intended Audience

PA’s, secretaries, committee organisers, etc.

Prerequisites

None.

TOPICS COVERED

• Meetings: the processes and procedures and associated documentation
• The role, duties and responsibilities of the secretary and how to build self-confidence and expertise.
• Preparation required in order to ensure a professional set of minutes is produced.
• Minutes: taking notes, drafting the minutes and finalising these (including: an overview of the mechanics of writing, writing aids, spidergrams, separating messages from words and summarising rather than transcribing).
• Business English, with a brief look at sentences, paragraphs, diction and punctuation.
• Layout, including: typing rules, numbering, fonts, margins, bullets and headings.
• Standard documents, including the: notice, request, agendas and minutes.

Negotiation Skills

1 day from 9:00 till 16:00

Description on this course

A negotiation is a discussion intended to keep an open dialogue. Your success is directly related to the outcome of your negotiations and the outcome of your negotiations is an agreement. Your agreements can be strong or weak; short lived or lasting; cooperative or hostile; favourable or unfavourable - in short, the agreements you negotiate dictate your ability to:
• Achieve financial success.
• Discover new solutions to business and personal problems.
• Prevent or resolve disputes and conflicts.
• Improve your worth to your organization.
• Improve individual, department, and company productivity.
• Improve your management and interpersonal skills.
• Improve selling/purchasing skills.
• Increase your profitability and gain new opportunities.

Intended Audience

Anyone in business or government that needs proficiency in written communication.

Prerequisites

None.

TOPICS COVERED

This module looks at the communication preferences unique to each generation and so provides you and your team with the capabilities to negotiate in any situation with skills that will last a lifetime.
• how the different generations negotiate
• how they receive and internalise information
• how to open a dialogue
• what they find offensive
• what form the interaction should take

Presentation Skills

2 days from 9:00 till 16:00

Description on this course

• To provide an introduction to public speaking and presentations
• To provide practice in both prepared and impromptu speaking
• To understand the elements of an effective presentation
• To learn the principles of structuring an effective presentation
• To learn the importance of non-verbal techniques to enhance the message
• To learn the importance of voice tone and projection in presentations
• To learn the value, use and preparation of visual aids
• To learn to use notes unobtrusively

Intended Audience

All employees who make formal or informal presentations to customers, management, peers or subordinates.

Prerequisites

None.

TOPICS COVERED

• An introduction to effective presentations
• Impromptu speaking
• Prepared speaking and the importance of timing
• The use of voice tone and projection for emphasis
• The use of meaningful body language
• Structuring and outlining presentations
• The effective use of visual aids
• The use of notes

Project Management Skills

1 day from 9:00 till 16:00

Description on this course

Project Management Fundamentals teaches students basic project-management techniques, including managing time and costs. Students will identify the features and attributes of a project, the steps and variables of the project management process, the effects of environmental, socio-economic and organizational structure issues, and the responsibilities of a project manager.

Intended Audience

This course is designed to give you an understanding of project management concepts, creating and modifying project plans.

Prerequisites

None.

TOPICS COVERED

Unit 1: Fundamentals of project management
Unit 2: Characteristics of a project
Unit 3: Project initiation and scope planning
Unit 4: Scope definition, verification, and change control
Unit 5: Time management
Unit 6: Schedule development and control
Unit 7: Resource identification and cost approximating
Unit 8: Budgeting and cost control

Report Writing Skills

2 days from 9:00 till 16:00

Description on this course

This two day report writing workshop will focus on helping the participants to learn, practise and apply good report writing techniques.

Intended Audience

Anyone in business or government who is regularly required to submit written reports.

Prerequisites

None.

TOPICS COVERED

- Planning Your Writing Strategy
- Researching and Gathering Information
- Organising Information for Your Reader
- Drafting Your Documents
- Revising Your Workplace Documents
- Design for Informative and Persuasive Documents
- Informational Reports
- Analytical Reports

Stress Management

2 days from 9:00 till 16:00

Description on this course

Workplace stress is expensive in terms of wasted time, money, productivity and intellectual investment. It has a negative impact on the business as well as on the individual employee.

The impact of workplace stress includes loss of work time, poor performance, mistakes, and miscommunication. The escalating cost of stress related illnesses has an often silent, but demoralizing impact. The bottom line is – manage your workplace stress, or else IT will manage your company.

Since employees can’t prevent anger, stress & conflict, the most important thing is to learn how to handle or manage them in productive ways. During the two day Stress Management workshop we will explore the harmful long-term effects of anger & stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively.

Intended Audience

All employees.

Prerequisites

None.

TOPICS COVERED

- Stress in personal life and work situations
- Causes of stress in personal life and work situations
- Typical reactions to stress
- Strategies to manage stress in personal life and work situations
- Anger Management

Telephone Skills

1 day from 9:00 till 16:00

Description on this course

Workplace stress is expensive in terms of wasted time, money, productivity and intellectual investment. It has a negative impact on the business as well as on the individual employee.

The impact of workplace stress includes loss of work time, poor performance, mistakes, and miscommunication. The escalating cost of stress related illnesses has an often silent, but demoralizing impact. The bottom line is – manage your workplace stress, or else IT will manage your company.

Since employees can’t prevent anger, stress & conflict, the most important thing is to learn how to handle or manage them in productive ways. During the two day Stress Management workshop we will explore the harmful long-term effects of anger & stress on our mental and physical health and provide suggestions for managing our individual stresses more effectively.

Intended Audience

All employees.

Prerequisites

None.

TOPICS COVERED

• the communication cycle
• verbal communication
• the nature of perception and information filters
• communication processing modalities
• overcoming communication barriers
• building rapport over the telephone
• answering the telephone
• planning your calls
• active and passive listening
• limits and authority
• trust and goodwill
• following up

Time Management for Executives

2 days from 9:00 till 16:00

Description on this course

In our busy environment, there is never enough time to do all the activities we want to do. As a result, we focus on less important issues whilst overlooking the important ones. This results in frustration and a lack of personal satisfaction.

Intended Audience

Executives & Managers

Prerequisites

None.

TOPICS COVERED

• Understanding the problems with bosses, subordinates and peers
• The molecule of management
• Managing your molecule
• Controlling imposed time
• Freedom and leverage
• Using time management
• Problem solving and decision making techniques
• Organising time management
• Implementing solutions
• Collecting (amateur) and disposing (professional) imposed time