An organisations’ sales force plays an important role in the life-cycle of a company. Attracting new business is commonly a costly process and organisations need to empower their sales force with business tools that can assist them in closing more new business, at a lower cost of sale. Sage ERP X3’s CRM is the answer.
While most CRM packages were developed to interface with legacy business systems, Sage ERP X3 CRM was designed from the start as a fully integrated module within the Sage ERP X3 enterprise suite. The sales support functions are linked directly to Sage ERP X3 Sales features such as quotation management and sales order entry, saving significant entry time and fostering an error-free environment. Finished goods shipped on customer orders are automatically available to be serviced in the customer support area of Sage ERP X3 CRM.
Main CRM features include:
- Contact management
- Complete sales force automation
- Customer support
- Call centre management
- Management of guarantees
- Service orders
- Knowledge base
- Automated and integrated marketing campaigns