Engage, Exceed, Expand

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Microsoft Dynamics AX 2012 R3, three reasons to invest

Engage customers on their terms

Your customers are demanding new experiences across different business channels with an unprecedented degree of interaction across finance, admin, sales, management and operations. MS Dynamics AX 2012 is an operational system that collaborates with customers and suppliers across all your business channels.
Mobile experiences delivered through Microsoft Dynamics AX 2012 R3 provide differentiating customer-facing experiences that help you:

  • Engage anytime, anywhere

    Online, in store or on-the-go – customers want to do business on their terms. Dynamics AX 2012 provides the tools to create seamless and consistent omni-channel engagements; fully integrated across your organization.

  • Offer deep, engaging and rich experiences

    The gap between the systems that capture the data and the people who can use it to benefit customers is closing. You’ll be able to provide more meaningful services and advice to your customers in a way that makes sense for them.

  • Build profitable customer relationships

    New social channels integration and ecommerce new features in Microsoft Dynamics AX 2012 let teams work together to serve customers in new ways, including support for customer-specific pricing, wish lists, and unassisted sales. Even incorporate Facebook and Twitter into campaigns right out of the box.

Exceed customer expectations

We know you want to respond to fast-changing business conditions and move quickly to capitalize on new opportunities. Look to Microsoft Dynamics AX 2012 to help you streamline your business and make customers happy:

  • Offer choices

    New and integrated Warehouse and Transportation Management capabilities helps you provide your customers with the fulfillment choices they want. You can
    even quickly act on their changing requirements with a few clicks of a button—and still keep logistics and transportation costs low.

  • Respond to continuously shifting customer requirements

    Timely, end-to-end visibility into supply chain operations helps you balance inventory and operating expenses. Visualise forecasts with support for SKU-level demand forecasting based on historic data.

  • Share highly-responsive, timely delivery insights with customers

    With the integrated warehousing and transportation capabilities you have insight into your global supply chain with a few clicks, and can share this insight with your customers since they value information about their order status as much as receiving the order.

Expand your business to better serve your customers

Grow into new markets and new customer segments. Blend in new acquisitions and new lines of business without sacrificing enterprise-wide visibility and process controls. Microsoft Dynamics AX 2012 R3 can help reach new customers in new ways:

  • Deliver solutions to new geographies.

    Single-instance solutions help deploy organizational best practices to new geographies quickly and easily—without starting from scratch. The planned Master Data Management capabilities also support decentralized global installations. Manage Microsoft Dynamics AX projects from pre-sales to implementation and operations Lifecycle Services, a cloud-based framework that makes it easier to grow.

  • Innovate products and services.

    With Microsoft Dynamics AX 2012 R3, you and your employees have the insight and flexibility to drive innovation that improves business operations and the way they serve customers—empowering you to give customers what they want, when they want it.

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