Service Delivery – Solutions

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AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.

Service Delivery – Solutions

Microsoft SDM solutions are built on an integrated technology infrastructure that serves the needs of increasingly global professional services firms. Because the specifics of service delivery can differ from state to state or country to country due to differences in local regulations and business practices, firms need an integrated information technology platform that creates the foundation for an agile business. They also need tools that allow their people to respond quickly to changing needs, growing the firm’s capabilities in new business areas as opportunities arise.

The platform, along with applications from Microsoft partners, addresses service delivery in four strategic areas:

  • Client Acceptance
    Providing a basis for people to quickly and accurately judge whether new work can be accepted and whether it fits the firm’s focus, guidelines and regulatory policies.
  • Proposal Management
    Enabling an informed selection of project teams, so Request for Proposal (RFP) responses can be prepared with maximum quality and minimum turnaround time, using integrated workflow and automation tools to improve consistency and reduce overall costs.
  • Team Workspaces
    Creating online workspaces that keep team members current and improve service consistency and quality. These workspaces also include coordination of employee schedules and expectations, with tools that improve project initiation, team coordination, time tracking, and project performance. In addition, people gain one consolidated view into client projects through integration of relevant project information, with the ability to define and standardize on firm- and practice-specific content navigation and management methods.
  • Content Creation, Control and Management
    Expediting document generation from templates and improving content security; simplifying file storage, access, management, and archiving in compliance with firm policy and regulation.
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