Service Delivery – Business Challenge

AccTech Systems Professional Services
AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.

Service Delivery – Business Challenge

Service delivery management is becoming an increasingly complex proposition for professional services firms, as they seek ways to provide their people with fast, robust tools that allow them to collaborate effectively, to control and manage both content and risk, and to exceed client expectations in both the quality and timeliness of deliverables. Challenges in the service delivery management area fall into three major categories:

  • Growth of content
    The “information explosion” is overwhelming both the people and the tools that support service delivery. Time spent searching for, sifting through, and organizing information reduces a professional’s ability to fine-tune advice offered to clients, as well as to ensure the quality of final deliverables.
  • Rising value expectations
    Firms are finding it increasingly difficult to deliver quality, timely service in ways that are both efficient and profitable, due to a lack of effective tools for workflow, collaboration, and content management.
  • Risk management and compliance
    Firms are facing heightened risks of litigation and damaged reputation stemming from delivery of flawed advice or noncompliance with governmental or industry regulations. Many firms have inadequate controls over the liabilities they can incur from service-related decisions and documents.