Service Delivery – Business Benefits

,Bussiness AccTech Systems Professional Services
AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.

Service Delivery – Business Benefits

SDM solutions using Microsoft’s integrated infrastructure provide people with the tools they need to improve content management, promote workflow efficiency, and minimize and manage risk while improving compliance. Specific benefits include the ability to:

The platform, along with applications from Microsoft partners, addresses service delivery in four strategic areas:

  • Have quick and easy ways to access and share data
    Microsoft’s integrated infrastructure gives firms numerous content management tools designed to help people access, synthesize, and control the information that they and their clients need to make intelligent, informed decisions. Features include integrated search across desktop, various document repositories, unstructured web content, and structured back-office data; and ability to take content offline, edit or collaborate with others, and synchronize when online again.
  • Enforce standards and best practices in the service delivery process
    Compliance and risk management are enabled through better control of who has access to data and information; more effective application of document retention policy; and clear audit trails to hold professionals accountable for their situational judgment.
  • Promote workflow efficiency
    Tools for team collaboration in virtual workspaces can be combined with those that lower the overall costs of service delivery thanks to standardized and interoperable features and applications. Integrated real-time communication and collaboration capabilities accelerate problem sharing and resolution.
  • Match teams and skills to client projects and better coordinate all aspects of client engagements
    Built-in searches of people, skills and client relationships support formation of strong client service teams; template-based engagement management tools improve project initiation, team coordination, and project performance. Expectations are defined from the outset, work schedules are universally understood, and people can integrate their individual work projects towards completion of the final overall deliverable.