Performance Management – Solutions
AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.
Practice Performance Management – Solutions
Microsoft PPM solutions are built on an integrated technology infrastructure that serves the needs of increasingly global professional services firms. Key components of the solutions-including enterprise search, dataflow management, business intelligence, and customer relationship management capabilities-are built on the same fundamental building blocks. This standardized approach gives firms the flexibility to adapt to local needs that may differ by location.
In addition, the integrated platform can easily aggregate information to provide firm and client service leadership with a “big-picture” view of firm operations, while still offering drill-down capabilities to whatever level of detail is required by middle management and client service leaders in the field.
The platform, in concert with specific applications and solutions from Microsoft partners, addresses practice management needs in four strategic areas:
- Talent Management
Service line, practice, and human resources leadership can aggregate disparate insights into employee performance data and define more holistic business performance objectives and measures to guide all aspects of talent development and retention. Employee capabilities are matched with firm and client needs; professional career growth is guided by improved evaluation and review metrics; and exceptional employees are cultivated as unique assets within the firm.
- Knowledge Management
Using a common metadata and taxonomy infrastructure across systems, Microsoft simplifies content navigation, delivering a more intuitive and industry-specific search experience and improving the firm’s ability to use accumulated intellectual capital to drive innovation. Standardized Knowledge Management workflow processes for submission, review, and selective content publication help transform content into digestible, usable, and shareable knowledge, empowering employees to address a broad range of business challenges.
- Client Relationship Management (CRM)
AccTech’s CRM Solutions help firms apply business intelligence to build more effective connections between professionals and clients and drive business performance. Client interactions are analyzed to give the firm a deeper understanding of client needs, improving service delivery and the client experience, increasing loyalty and setting the stage for ongoing positive interactions.
- Practice Management
Microsoft unites reporting, monitoring, analytics, and practice management tools on a single platform, encouraging strategic thinking, enabling cross-departmental employee collaboration, and facilitating execution of strategies that drive sustained business performance.