AccTech Systems is committed to providing professional services firms with a complete set of solutions to help them improve their bottom line. Working with industry experts in services businesses spanning accounting, audit, law, and business consulting, AccTech offers an integrated set of solutions to help firms address their current and emerging business challenges. AccTech can help professional services firms achieve operational excellence, improve practice management, and deliver a better client experience. This ultimately leads to higher firm revenue and profit.
Client Experience Management – Introduction
To differentiate themselves in an increasingly crowded, global marketplace, professional service firms must anticipate, meet, and exceed rising client expectations. To do so, they need to work closely with their clients to understand needs and service opportunities, and then craft and deliver the kind of superior, personalized service experience that builds loyalty and inspires referrals.
Client Experience Management (CEM) solutions using Microsoft’s integrated infrastructure help to eliminate disconnects between professionals and their clients, enabling them to develop stronger relationships, improve operations, and build and sustain connections. A flexible structure, simplified data exchange, and anywhere, anytime access to project information helps clients and professionals focus on business objectives rather than administrative and technological details.